FREE UK Delivery :
Most items are dispatched within 24 hours. Heavier items or big orders can take a little longer. Royal Mail aim to deliver 1st class packets within 1-2 days and 2nd class or ‘Standard’ packets within 2-3 days. We offer next day delivery for an extra charge, if you need this please call us. **PLEASE LEAVE BEST CONTACT TELEPHONE NUMBER WHEN YOU PLACE AN ORDER TO ENABLE OUR COURIER TO CONTACT YOU FOR DELIVERY ARRANGEMENT. ITEM IS STRONGLY RECOMMENDED TO BE INSPECTED ON RECEIVE AND DAMAGE CLAIM WOULD NEED TO BE LEFT WITH THE DELIVERY NOTE IN ORDER FOR US TO PUT A CLAIM THROUGH OUR COURIER IF THE ITEM IS DAMAGED. ALL ITEMS ARE QUALITY CHECKED PRIOR TO DISPATCH.**
International Delivery
Europe – £20.00 USA and Canada – £25.00 Rest of the World – £30.00
Please note that the listed postage only applies specifically to international small parcels. For larger items such as our Wool Stool, Wall Decor & Wall Paintings, there may be additional shipping charges.
To ensure an accurate and transparent shipping cost for your order, we kindly request you to contact us before placing your order. This way, we can provide you with the specific extra charges associated with shipping larger items. We believe in offering you the most precise and fair pricing for your unique selections.
Feel free to reach out to us salescosycushions@gmail.com and our dedicated customer service team will be delighted to assist you. Thank you for your understanding, and we look forward to helping you with your purchase.
Cancellation Rights and Returns :
We are offering a 30 days money back guarantee, In the unlikely event that you receive faulty or damaged goods. Customers must inform us by writing to us via email with image (corinateoh@yahoo.co.uk) within 48 hours of receiving your item(s), quoting your order or sales receipt number. Swap out will be deal within 2-3 working days after we have received your email. The returned item must be in its ORIGINAL CONDITION & PACKAGING, and all ACCESSORIES (including instruction manual) must be included. We will refund you 90% of the item price, and 10% of item price will be deducted as handling, administration, repacking & restocking charge. We cannot accept responsibility for returned item damaged or lost in the post so suggest you to obtain proof of posting. Buyers are responsible for the returning shipping costs.